A CASE STUDY – Assessments and Tough Changes

I often get the question: “What can Maximum Change do for my organization?” Here is a case study to help answer this question.

In early 2012 an organization engaged Maximum Change to assess the issues with their organization. The organization was losing money and they wanted to stop the financial hemorrhaging. We knew very little about the circumstances before going into the company. Our approach began simple enough with observations, interviews and an OCAI (Organizational Cultural Assessment Instrument). In less than a week we had identified a key problem within the organization and developed a strategy to deal with it. We went to the stakeholders and informed them that there bottleneck was with a particular employee and that our recommendation was either 1) spend $50,000+ to train them and bring them up to standards or 2) let them go. The company, having already lost a significant amount of money would end up spending much more to bring the one employee to standard. The stakeholder immediately told me that they would not let the person go and that we had to find a way to make it work. A little over a week later we received a call from the organization asking that we come in to help with a dismissal. I told the stakeholder that if they went through with this that I guaranteed they would begin to see a change in revenues and processes. In seven weeks the company cut expenses 18% and saw revenues increased by 38%! The organization has many more challenges that we must still deal with. For one, the stakeholders need to look at the deep core reasons why they make the decisions that they do. Since this process, the organization has hired at least one more person that eventually was let go for non-performance reasons. This organization is a work in progress and their revenues are on the mend. The organization is poised to continue growth into the foreseeable future with the help of Maximum Change and other strategically placed consultants.


Philip A Foster, MA is Founder/CEO of Maximum Change Inc. Maximum Change, Inc. is a Leadership and Business Consulting firm located in Middle Tennessee offering business & leadership consulting, speaking and training. Philip Foster is a Thought Leader in Business Operations, Organization and Strategic Leadership. Facilitating change through the design and implementation of strategies, strategic foresight and strategic planning

Email | LinkedIn | Facebook | Twitter | Web | Skype: philip.a.foster | 615-216-5667


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